Information We Collect
When you work with CloudxDataline for API and integration testing services, we collect information that helps us deliver effective solutions while respecting your privacy. We're transparent about what we gather and why it matters for your project success.
Contact Information
Your name, email address, phone number, and company details when you reach out for our services. We use this to communicate about your projects and provide support when you need it.
Technical Project Data
API endpoints, integration specifications, and testing parameters you share with us. This information is essential for us to perform thorough testing and deliver accurate results.
Service Usage Information
Details about how you use our testing services, including frequency of requests, types of integrations tested, and performance metrics that help us improve our offerings.
Website Analytics
Basic information about your visit to our website, such as pages viewed and time spent. This helps us understand how to make our site more useful for potential clients.
What We Don't Collect
We never collect sensitive personal information like financial data, passwords, or private user credentials from your systems. Our focus is on the technical aspects needed to perform quality API and integration testing.
How We Use Your Data
Your information serves specific purposes that directly benefit your experience with our API and integration testing services. We believe in using data responsibly and only for legitimate business reasons.
- Performing comprehensive API testing and integration analysis according to your specifications
- Communicating project updates, test results, and technical recommendations
- Providing ongoing support and troubleshooting assistance
- Improving our testing methodologies based on real project outcomes
- Scheduling and coordinating service delivery timelines
- Generating detailed reports and documentation for your internal teams
- Maintaining service quality and identifying potential improvements
We process your information under Taiwan's Personal Data Protection Act, which requires us to have legitimate grounds for data processing. Our primary legal basis is the performance of our testing services contract with you.
Data Retention Timeline
We keep your project data for up to three years after service completion to provide ongoing support and maintain testing records. Contact information remains active until you request removal or stop using our services.
Data Protection Measures
Protecting your information isn't just good practice — it's essential for maintaining the trust you place in us when sharing sensitive technical details about your systems and integrations.
Encryption Standards
All data transmission uses TLS 1.3 encryption, and stored data is protected with AES-256 encryption. Your technical specifications and testing data remain secure throughout our processes.
Access Controls
Only authorized CloudxDataline team members working directly on your project can access your information. We maintain detailed logs of who accesses what and when.
Secure Infrastructure
Our testing environments and data storage systems are hosted on security-certified platforms with regular vulnerability assessments and monitoring.
Regular Audits
We conduct quarterly security reviews and maintain compliance with industry standards for API testing and data handling practices.
In the unlikely event of a security incident affecting your data, we'll notify you within 72 hours and provide clear information about what happened and what we're doing to address it.
Your Privacy Rights
Under Taiwan's Personal Data Protection Act, you have specific rights regarding your personal information. We've made it straightforward to exercise these rights without unnecessary bureaucracy or delays.
Access Your Information
Request a copy of all personal data we hold about you, including project details and communication records. We'll provide this within 15 business days in a readable format.
Correct Inaccurate Data
Update or correct any personal information we have on file. This is particularly important for contact details and technical specifications to ensure accurate service delivery.
Delete Your Data
Request deletion of your personal information, subject to our legitimate business needs to maintain testing records and comply with legal requirements.
Restrict Processing
Limit how we use your information while maintaining our ability to provide ongoing support for your API testing projects.
Data Portability
Receive your testing data and project information in a structured format that you can use with other service providers if needed.
How to Exercise Your Rights
Send your privacy requests to help@cloudx-dataline.com with "Privacy Request" in the subject line. Include your full name and enough detail for us to locate your information. We'll respond promptly and keep you updated throughout the process.
Data Sharing Practices
We're selective about when and why we share your information. Our API and integration testing services sometimes require collaboration with trusted partners, but we maintain strict controls over data sharing.
- Service Providers: Cloud hosting platforms and security services that help us deliver reliable testing environments. These partners are bound by strict confidentiality agreements.
- Legal Requirements: Government authorities in Taiwan when required by law, court orders, or regulatory investigations. We'll notify you unless legally prohibited.
- Business Transfers: In the unlikely event CloudxDataline is acquired or merged, your data would transfer under the same privacy protections outlined in this policy.
- With Your Consent: Third-party integrators or consultants when you specifically request their involvement in your testing projects.
What We Never Share
We never sell your personal information to marketers, data brokers, or advertising companies. Your technical specifications and testing data are never shared with competitors or used for purposes unrelated to your projects.
International data transfers outside Taiwan occur only when necessary for service delivery and always include appropriate safeguards such as standard contractual clauses and encryption requirements.
Updates and Changes
As our API testing services evolve and privacy laws change, we may need to update this policy. We'll always be transparent about changes and give you time to understand how they might affect you.
When we make significant changes, we'll send an email notification to active clients at least 30 days before the changes take effect. Minor updates, like clarifying existing practices or correcting contact information, will be posted on our website with an updated effective date.
You can always find the most current version of this privacy policy at cloudx-dataline.com. If you have questions about any changes, we encourage you to reach out — we're happy to explain how updates might impact your specific situation.